Never leave a customer waiting.
Messenger is coming soon. Vendrix will answer questions in seconds, update the order, track the shipment and reschedule the delivery, even when your team is off.
Every question, answered.
No queue, no ticket, no wait.
Vendrix looks up the order, checks the shipment, reschedules if needed, and updates the customer inside Messenger, in their language. No portal login, no please contact support.
A support team that never clocks out.
Post-purchase questions, answered the moment they arrive.
Order lookups, live
A customer asks about an order, Vendrix checks the real status and answers instantly.
Reschedules in seconds
Delivery changes are confirmed on the spot, no back and forth, no charge unless you set one.
Refunds, when it's right
Straightforward refund requests are processed against the rules you set, logged automatically.
Handoff when it matters
Damaged goods, disputes, anything outside the rules, comes to you with full context.
Ad-click follow-up
Every message from a Messenger ad gets a fast, relevant reply, before the interest cools.
Every thread, one inbox
Support and sales conversations from Messenger, threaded with the customer's order history.
From question to resolution, in one thread.
Question
A customer asks about an order.
"Order #4821, any update?"
Action
Vendrix looks up the order and shipment.
Looking up #4821, out for delivery Wed
Reply
The answer, or a fix, sent immediately.
Order updated
Logistics notified, customer confirmed.
- 10:04 unread
- 13:22 unread
- 17:41 unread
- 19:00 unread
- Monday, still waiting
238 threads waiting. 1 bad review.
- 235 threads auto-resolved
- 3 escalated to you
- 0 left waiting
0 left waiting. 3 escalated to you.
Order #4821 · Bonanjo · returning customer
Every support and sales thread, with order context attached.
| Contact | Preview | Time | Handled by |
|---|---|---|---|
| Marie Fossi | Tracking sent, 3 stops away | 3m | Vendrix |
| Julien Bassong | Delivery rescheduled to Friday | 9m | Vendrix |
| Isaac Onana | Refund processed, 12,000 XAF | 20m | Vendrix |
| Priscille N. | Size exchange booked, Wed pickup | 35m | Vendrix |
| Mounir Kaba | Damaged item, waiting for your call | 1h | You |
| Lea Ateba | General question, answered | 1h | Vendrix |
The conversations Vendrix handles best.
Order lookup
Status checked and shared instantly, no portal login needed.
Reschedule
Delivery windows changed on the spot, within your rules.
Refund policy
Straightforward refunds processed without a ticket queue.
Ad-click follow-up
Every ad-driven message answered while intent is highest.
Built for the questions after checkout.
<60s avg reply
Post-purchase questions answered before frustration sets in.
2.4x faster ops
Order and delivery updates handled without a support queue.
3.6x ad conversion
Ad-click messages followed up on immediately.
12 accounts per seat
Managing client support inboxes at scale, calmly.
Connect your Page
Your Facebook Page, connected in a few clicks.
Point at your systems
Shopify, WooCommerce, Sheets, whatever tracks your orders.
Cancel any time
Free for 14 days, no lock-in contract.
“Sunday used to be the worst day of the week. Now our support opens Monday to three real problems, not two hundred and thirty eight.”
Julien Bassong · Head of Ops, Vela Home, Douala
Anything else on your mind?
Do I need a Facebook Page?
Yes, Vendrix connects directly to your existing Page, nothing to recreate.
Does this respect Meta's 24-hour reply window?
Yes, every reply is scheduled to stay within Meta's messaging policy automatically.
What order systems does it integrate with?
Shopify, WooCommerce, Airtable, Google Sheets and more, connected during setup.
Will customers know they're talking to Vendrix?
You control the disclosure, most businesses introduce it once.
What happens when Vendrix can't answer?
The thread hands to you with full order context, nothing left hanging.
How long does setup take?
Most Pages are live within ten minutes of connecting.
Turn your Messenger into a
team that never clocks out.
Connect your Page in ten minutes. Free for 14 days. Cancel any time.